Terms and Conditions for Petsalott

Welcome to Petsalott! We’re thrilled to have you here. Please take a moment to read through our Terms and Conditions before making any purchases on our website. By accessing or using our website, you agree to comply with these terms.

1. General Information
   Petsalott is an online pet store operated in South Africa. These Terms and Conditions govern your use of our website and the purchase of products from us. Please read carefully!
2. Agreement to Terms
   By using Petsalott or purchasing products from us, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website.
3. Products and Availability
   We strive to provide accurate product descriptions, but all items are subject to availability. If a product becomes unavailable after your order, we will notify you and process a refund or suggest an alternative.
   All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
4. Ordering and Payment
   You can place an order through our website. After placing an order, we will send you an order confirmation email.
   Payment must be made via the payment methods we offer on the website, such as credit card, EFT, or other payment gateways.
   By completing an order, you agree to pay the listed price and any applicable shipping or handling fees.
5. Shipping and Delivery
   We aim to process and ship your order as quickly as possible. Delivery times may vary depending on your location in South Africa.
   We currently offer shipping within South Africa. Any applicable shipping costs will be shown at checkout.
   Delivery may be delayed due to factors beyond our control (e.g., weather, postal strikes, etc.).
6. Returns and Refunds
   If you are not satisfied with your purchase, you may return unused products within 14 days of receiving them, provided they are still in their original condition.
   If a product is faulty or damaged during shipping, please contact us immediately for a replacement or refund.
   Refunds will be processed according to the payment method used at checkout.
7. Privacy Policy
   We respect your privacy and are committed to protecting your personal information. Please see our Privacy Policy for more details on how we collect, store, and use your data.
8. Customer Account
   To enhance your shopping experience, you may create an account on our website. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
9. Limitations of Liability
   Petsalott is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products.
   We make every effort to ensure the accuracy of the information on our website, but we do not guarantee it is error-free.
10. Changes to Terms
    We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the new terms will take effect immediately.
11. Contact Us
    If you have any questions about our Terms and Conditions, please don’t hesitate to contact us at: Email:

By placing an order, you confirm you have read, understood, and agreed to these Terms and Conditions