Delivery Charges
Johannesburg, Pretoria (Central), Durban, Pietermaritzburg (PMB),Cape Town and Port Elizabeth (PE):
Enjoy FREE Delivery on all orders over R500!
For orders under R500 (after discounts), a delivery charge of R60 applies.
For All Other Areas:
For regional orders not listed above, we calculate your delivery fee based on the total order amount as follows:
Order Value Delivery Charge
– Up to R1,000 R275
Above R1,000 & up to R1,500 R375
Above R1,500 & up to R2,000 R475
Above R2,000 R575
If you need more details on delivery, feel free to reach out to our friendly customer service team at info@petsalott.co.za or give us a call at 0872657606.
How Long Will My Order Take to Arrive?
At Petsalott, we’re all about delivering happiness as quickly as possible. For most major centers, you can expect your order to arrive within 48 hours! But, because life is full of surprises, we recommend allowing up to 72 hours (3 working days) just in case.
Certain specialty products might take a little longer, so be sure to check the delivery estimate on those pages. For remote or outlying areas, please allow up to 10 working days for your delivery to arrive.
Stock Shortages.
If an item you’ve ordered is temporarily out of stock, no worries—we’ll notify you of the delay and give you the option to either wait for it to restock, select a different product, or receive a refund. If the product is discontinued or permanently unavailable, we’ll also give you the choice of a refund or a credit voucher..
Delivery Times
We deliver with love between Monday through to Friday from 08h00 to 17h00. For weekends and public holidays, special rates apply—just send us an email at info@petsalot.co.za to get a quote. Need a specific delivery time? Let us know! We’ll do our best to accommodate your needs, but please note this can only be confirmed after your order is processed and paid. Reach out to us at info@petsalot.co.za or call 087-265-7606
Late Deliveries
At Petsalott, we always aim to deliver on time. However, if your order doesn’t arrive within the specified delivery time, the Electronic Communications and Transactions Act gives you the right to cancel your order within 7 days. Some products might have a longer delivery time—be sure to check the product details before ordering.
If you do choose to cancel your order, here’s what will happen:
• If the product hasn’t been delivered yet, simply return it with the courier when it arrives.
• If you’ve already received the product, return it to Petsalott in its original state.
Please contact our customer service team for cancellations at 0872657606 or email info@petsalott.co.za, and we’ll process your refund as per our refund policy.
We at Petsalot are dedicated to bringing joy to your furry friends with care, speed, and professionalism every step of the way! 
